Update Profile & Bank Info

To update your profile and bank info, click My Account on your Public Gold account after logging in.

Update 1: Personal Details

1. 1. To update your personal details, please click UPDATE PROFILE.
2. 2. Fill in all the information that is still incomplete.
3. 3. All information is mandatory except those stated as OPTIONAL.
4. 4. For Occupation and Industry, if not applicable, select "OTHERS"
5. 5. For Company Name, if not working, write "NOT APPLICABLE".
6. 6. For members aged 18 and above, please upload a clear picture of your identity card in the "CHOOSE FILE" section, which is the front picture of your identity card on the first choose file and the back picture of your identity card on the second choose file.
7. 7. For children under 18 years old, please upload a picture of the front and back of your birth certificate.

After completing, click request TAC and TAC NUMBER will be sent via WhatsApp to your phone.

Failure to complete the update of your personal details may cause your gold claim process to be disrupted later.

Update 2: Bank Info Details

1. 1. To update your bank information, please click UPDATE BANK INFO.
2. 2. Fill in all your bank information except BANK SWIFT CODE (leave blank).
3. 3. For bank account ID, enter your identity card number.

For bank attachment, enter your account statement. The account statement must contain the bank header (bank logo), account holder name and bank account number.

Account statements can be obtained through your online banking such as Maybank2u, Cimbclicks and so on. An example of a statement is as follows.

For children under 18 years of age, please enter the bank information of the registered parent or guardian. For gold sales, the proceeds from the sale will be deposited into the registered guardian's account.

Failure to update your bank details may cause your gold sale or lease to be disrupted.